Sending a notice
The designated route for copyright notices to Zyminex IPTV is WhatsApp, at +212 663 813 479. You can type the notice into the chat or attach it as a signed PDF. Please begin with the words Copyright notice, so it is not read as an ordinary support question.
If WhatsApp is not practical for you, the form on the contact page accepts the same notice: choose the topic Something else and paste the notice into the message box.
How notices are handled
Zyminex acts on copyright notices given under the United States Digital Millennium Copyright Act, and under comparable laws in other countries. When a notice is complete, we remove or disable access to the material it identifies, which for this service means a channel, a catch-up archive or an on-demand title.
A complete notice is acknowledged within 2 business days of arriving and dealt with inside 5 business days. If elements are missing, we reply saying which ones, so the notice can be completed and sent again.
The six elements required by 17 U.S.C. §512(c)(3)
A notice has to contain all of the following. The wording keeps close to the statute, because the statute is what sets the requirements.
1. Signature. The physical or electronic signature of a person authorized to act for the owner of the exclusive right said to be infringed.
2. The work. Identification of the copyrighted work you say has been infringed or, where one notice covers several works, a representative list of them.
3. The material, and where to find it. Identification of the material you say is infringing and want removed or disabled, described closely enough for us to find it. For a television service the most useful details are the channel name exactly as it appears in the guide, the date, start time and time zone of the program, and, for on-demand material, the title and the section it is listed in.
4. How to reach you. Information we can use to contact you: a postal address, a telephone number and, if you have one, an email address.
5. Good faith. A statement of your good-faith belief that the use of the material complained of is not authorized by the copyright owner, its agent or the law.
6. Accuracy and authority. A statement that the notice is accurate, together with a statement made under penalty of perjury that you are authorized to act for the owner of the exclusive right allegedly infringed.
Under section 512(f), anyone who knowingly misrepresents that material is infringing can be liable for the resulting damages, so please check a notice before sending it.
Disputing a removal: counter-notices
If material was removed or disabled because of a notice and you believe that happened by mistake or misidentification, you can reply with a counter-notice, sent the same way. Under 17 U.S.C. §512(g)(3) it must include your physical or electronic signature; identification of the material and the location where it appeared before it was removed or disabled; a statement, made under penalty of perjury, of your good-faith belief that it was removed or disabled by mistake or misidentification; and your name, address and telephone number, with a statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is (or, if your address is outside the United States, any judicial district in which the service provider may be found) and that you will accept service of process from the person who sent the original notice, or their agent.
We pass a copy of a valid counter-notice to the person who sent the original notice. The material is then restored no sooner than 10 and no later than 14 business days after the counter-notice arrived, unless that person first tells us they have filed a court action to stop the infringement.
Repeat infringers
Where appropriate, we close the accounts of subscribers who infringe repeatedly. In practice that means logins used to redistribute what the service carries: re-streamed, rebroadcast, published for others to use, or sold outside the reseller program. An account closed under this policy is not refunded, and further orders from the same person are declined.
Everything else
This procedure is only for copyright. A missing channel, a refund or a login problem goes to ordinary support in the same WhatsApp chat, with no formalities. Nothing on this page is legal advice.
Not sure how a point on this page applies to you? Put the question to us on WhatsApp, +212 663 813 479, or through the contact form, which opens the same chat with your message already written.